Clinical handover is a very crucial medical process which entails a shift of responsibility to care for the patients from one care provider to another either permanently of just for a while (Redley & Botti, 2016). The process can be external or internal. External handover involves the transfer of a patient from one medical facility to another. Internal has to do with the change of nurses attending to patients. Handover is normally done whenever a healthcare worker takes a leave or is unexpectedly absent from duty. In other instances, someone taking up the responsibility might be covering for a colleague on part time. It is also evident when a new professional such as a nurse or a psychologist is taking up some duty. The work of handing over a responsibility requires that information flow smoothly between the healthcare workers involved. This process generally is essential in ensuring quality service in a particular medical field. It has its own defined approach that professionals are encouraged to adhere to or else the process of patient treatment may not achieve the intended goals. Over time, there have been strategies globally and especially in Australia that aims at promoting a proper and adequate Handover practice. (ISBAR) is being the best of the known template, standing for (Identification-Situation- Background- Assessment- Recommendation) (Shah& Pillay, 2016). ISBAR is a communication-based model that gives a framework to organize and convey information in a clinical setup. This paper, therefore, focuses on two episodes depicting poor and an efficient Handover process.
In comparing the two video episodes, there is need first to highlight the standard terms and what an effective handover process is all about. An effective process of this requires very clear terms of communication (Manias, E., Geddes, F. & Della, 2016) as it is evident in the first video.